Lowaters chooses Passfield

Lowaters chooses Passfield

31st May 2009

Lowaters chooses Passfield

Lowaters Nursery based near Fareham in Hampshire are well known nationally by retailers for their Garden Beauty branding and famed for their extensive range of Hebes. Lowaters are true business innovators, embracing many initiatives which have honed their business practices and produced profitable business growth. Following a busy spring season in 2008 Charles Carr, Nursery Director and James Plant, Sales Director realised change needed to take place in Sales administration if they were to maintain their momentum.

As Charles Carr explains, “the combination of our unique range, great branding and excellent service has produced a steady increase in our market share. As a result our office system was beginning to creak under the strain and we needed to see a dramatic increase in admin efficiency. We have a clear vision of future market aims and it was obvious our existing software would not be up to the job.”

“We made the right decision” 

Sourcing and evaluating potential new software is difficult, as James Plant points out: “We’d heard some good things about Passfield and after a series of meetings with the Passfield team our list of needs were all ticked; however nothing replaces actual day-to-day operational use. I am pleased to report office time and costs have been cut so we made the right decision.”

Passfield was quickly installed in August. Data transfer from their existing system took place on a Thursday afternoon and Passfield was up and running on Monday morning. “Lowaters set up went very well,” reports Tim Lamb, Passfield’s Marketing & Business manager. “In the first two weeks we were talking to the Lowaters operators several times a day, dealing with queries and carrying out online training as needed but this level of intensity dropped after a fortnight. It was particularly pleasing to discover how quickly they embraced the system. Even now exploring Passfield  is a part of their quest to increasing everyday efficiencies.”

Lowaters will shortly be launching the E Availability list, a pioneering new feature developed by Passfield’s technical team. Weekly availability lists will be emailed to Lowater customers as customised spreadsheets, generated by Passfield. On receipt the customer will fill in quantities required, email it back where Passfield will directly load it as an order. Keying in time at Lowaters will be cut dramatically.

Passfield Blog

Wishing you a happy and prosperous 2017!

Wishing you a happy and prosperous 2017!

2nd January 2017

We just want to wish you all a very happy new year! We'll be hitting the ground running with several new projects that...
read more

We report back on GreenTech 2016

We report back on GreenTech 2016

12th July 2016

Amsterdam was host to the 2016 GreenTech horticulture show this June. We sent Client Support Executive Richard Stones along...
read more

Summer Newsletter 2016 out now!

Summer Newsletter 2016 out now!

6th July 2016

This issue is packed full of tips, updates and new features to help your business grow and flourish. There’s advice on how...
read more

Exploring innovation at GreenTech

Exploring innovation at GreenTech

11th May 2016

What’s next for horticulture? What latest innovations are set to transform the industry? This is what we’re looking...
read more

Introducing Passfield 5.7. You asked, we delivered

Introducing Passfield 5.7. You asked, we delivered

10th March 2016

Passfield 5.7 has arrived, complete with some powerful new features. Here’s a look at what’s new: Personalise...
read more

What to do about the new Plant Health Order

What to do about the new Plant Health Order

7th March 2016

The new Plant Health Order came into effect in England on 24 February – and for some businesses it means paperwork they...
read more

Aussies! Join us at the NGIA National Conference next week...

Aussies! Join us at the NGIA National Conference next week...

11th February 2016

We're delighted to be attending the Nursery & Garden Industry Association's annual conference next week: if...
read more

Loading

Stay informed

Subscribe to our e-mailing list to receive news on special offers, system updates and more.

We'll never share your email address with any third parties - and you can unsubscribe at any time.

Latest Downloads

Summer Newsletter 2011

Summer Newsletter 2010

Summer Newsletter 2009

Summer Newsletter 2008